PREM Hospitality response to Covid-19

PREM Hospitality is an international hotel management company operating 38 properties across Europe. You can see our list of hotels and serviced apartments here.


Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene in our properties, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks and follow the recommended guidelines from health authorities and are under ongoing review.


As Covid-19 continues to impact the global community, we would like to keep you informed about the procedures and protocols we have introduced within PREM Hospitality properties. Based on guidance from local authorities and The World Health Organisation, we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. Please read on to see what we are doing and how our properties can offer a safe environment for guests.


Sincerest thank you for your co-operation during this challenging time and your support of PREM Hospitality.

If you have any further questions, please get in touch.



The PREM Hospitality Team


Why have your properties remained open?

We are still providing a service across Ireland, the UK and Continental Europe for our long-term residents. To them, our propertes are their home. In line with advice from health authorities and government, our properties are also accepting bookings from essential workers. If you are an essential worker and need further information on our suites, please contact our properties.

Properties that remain open include:


  • Osprey Hotel Naas
  • Aspect Hotel Park West
  • PREMIER SUITES (Ireland, UK and Cont. Europe)
  • The Hoban Hotel Kilkenny
  • Hotel Isaacs Cork
  • Rochestown Lodge Dublin
  • Viking Hotel Waterford
  • Leopold Hotel Ostend

  • Leopold Hotel Oudenaarde

Are you accepting new bookings?

We continue to accept new reservations, only for essential workers and displaced travellers. If an individual is unable to confirm their stay falls inside these criteria, then we reserve the right to refuse check-in. Properties are offering preferential rates to all essential workers during this time.


Do you plan to close any further properties?

We have temporarily closed a number of our properties in light of current circumstances. Our properties that have remained open are currently home to displaced travellers, long stay guests and essential workers. We endeavour to remain open for our residents and essential workers. We will review regularly and update as the situation evolves, keeping policies and procedures relating to Covid-19 under ongoing review to respond responsibly to any changes to government guidelines.


What measures have been implemented to protect your staff and guests?

We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for its guests as well as our own team. We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and Covid-19.

While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:

  • Sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant materials in all properties
  • Comprehensive employee communications policy to ensure reliable, up-to-date information is communicated to employees and to clarify procedures and policies around mitigating the risks associated with Covid-19
  • Posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
  • Additional tissues available in public areas
  • Additional cleaning of public areas and frequently touched surfaces (door handles / reception desk / elevator buttons) – using products which are effective in killing the virus
  • Property linen washed on a higher temperature
  • We have identified all common touch points and have implemented a thorough sanitisation of these points
  • Extra public area staff have been rostered to ensure regular sanitising of commonly touched surfaces
  • Our internal communications platforms are ensuring efficient flow of protocols and updates
  • We have circulated health authority guidelines on personal hygiene and travel arrangements to all employees
  • We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches
  • We are committed to providing the additional manpower required to implement best practice procedures
  • We are committed to playing our part in trying to prevent Covid-19 from escalating
  • We ask that our customers do the same and follow the health authority and government guidelines regarding personal hygiene and Covid-19
  • We’ll give you the elbow rather than a handshake
  • We’ve re-organised our restaurant and bar areas to give more space between people
  • We have paused our refillable cup and water bottle initiatives to help avoid contamination
  • Contactless cards are preferred at payment points


I have an upcoming reservation with you, what should I do?

We are no longer accepting leisure bookings or non-essential worker bookings. We are only accepting bookings from essential workers or displaced travellers.
If you have a reservation and you are not able to travel, please contact us to reschedule or cancel your booking now.


How can I cancel my booking?

If you have an existing reservation and need assistance in rescheduling or cancelling your reservation, please send us an e-mail or telephone with your request and we will contact you as soon as possible.
We recommend that guests who have booked through an online platform, travel agencies or other third-party providers contact their booking provider for further assistance.

What are you doing if a guest of staff member become unwell?

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work.

Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs. We ask any guest who is feeling unwell to telephone Front Desk and inform them.

If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. groceries, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask.

Each of our properties has a full list of protocols to follow should a colleague or guest become ill.


Symptoms to look out for include:

  • A cough
  • Shortness of breath
  • Breathing difficulties
  • Fever (high temperature)

 Consider the following advice on how to protect yourself from COVID-19 infection.

Wash hands properly and regularly:

     Before and after eating or drinking

     After going to the toilet, nose blowing, sneezing or coughing

     After cleaning procedures, handling waste and waste bins

     After handling contaminated (dirty) items

     Whenever hands become visibly dirty

     If in contact with a sick person, especially those with respiratory symptoms

Cover mouth when coughing and sneezing:

     Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)

     Place used tissues into a sealed bin – wash your hands

Avoid touching your eyes, nose or mouth if your hands are not clean

Review travel guidance from your own country’s Department of Foreign Affairs and the Irish Department of Foreign Affairs

Can I visit my friend who is staying in your property?

Following government guidelines, we can only allow residents to gain entry to our properties. Non-residents will not be able to visit or gain access to our properties at this time.

How are you ensuring social distancing?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door. Self-check-in is also available, so face-to-face contact with our staff can be avoided.



We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.
We continue to closely follow any developments, measures and regulations regarding Covid-19 and we are committed to inform our employees and guests as best as possible.
This information has been developed based on health organisation and government guidelines and does not constitute legal advice and is purely for guidance.