Frequently Asked Questions

For PREM Hospitality Hotels
We're happy to help

A few frequently asked questions

We are an international management hotel group operating in over 38 hotels and serviced apartments, in 27 locations across Europe.

By booking direct, you are guaranteed the best rate per night, complimentary welcome gift, no deposit needed, free cancellation and access to a free guest loyalty club.

We have properties throughout Ireland, United Kingdom, Belgium and The Netherlands. Discover all our locations here.

Our teams strive for excellence in all that we do, ensuring that you will have a welcoming experience in all our properties. No property is the same, meaning that all our destinations are unique and can create an individual experience for all our guests.

Yes, we have a selection of loyalty programmes for our properties including Le Club, Accor Hotels, IHG Rewards Club, Small Luxury Hotels and Rewards From Us To You
our loyalty schemes are listed here.

Simply select the reward you would like to redeem and request here.

Each time you earn points, you will receive an email notification confirming your balance. Should you lose this email, please contact us and we can check it for you!

Yes, you can purchase vouchers for all our properties here.

Reservations can be made here for all our properties. Remember to book direct on this website to get your best rate guarantee!

Yes, you can book any of our properties through this website. See our destinations here and follow through to the booking engine.

Yes, we do. Our hotels and serviced apartment offers can be viewed here.

No, we are not an Online Travel Agent. The properties on our site are either owned or managed by PREM Hospitality. We are not a third-party site.

We have launched ‘Stay Safe with PREM Hospitality’ – ensuring that our teams and guests stay safe through implementing social distancing, additional hygiene measures and training. Read our full policy here.

Yes, we have a selection of properties throughout Ireland, including serviced apartments, spa retreats, city hotels and golf resorts. Discover all our Irish hotels here

Yes, we have serviced apartments and hotels throughout England and Scotland, all in central locations. Find all our UK destinations here.

 

 

Yes, located from the Belgian coastline to the Belgian capital, you can find PREM Hospitality hotels and serviced apartments throughout Belgium, each offering something unique, modern and elegant. See all our Belgian offerings here.

Yes, we have serviced apartments and hotels in the Netherlands. A warm welcome is waiting for you, please see here.

Yes, a credit card is required for all online reservations. This guarantees your hotel or serviced apartment until your arrival date. Depending on the booking options you select, your credit card may be charged at the time of booking, or upon your arrival at the property.

If you need to amend or cancel an upcoming reservation, please contact the property you have a reservation with directly.

Our cancellation policy varies depending on your selected location. Please review the policies of each individual hotel when confirming your travel reservation during the online reservation process.

Please insert your promotional code when prompted to do so in the promotional code box when making your reservation.

If you require receipts or have a billing enquiry, please contact the departed property directly who will be able to assist you with your requirements.

If a reservation has already been made and needs to be modified, please contact the property directly who will be able to assist you.

Property contact information is on each property listing. A full list of our properties can be found here.

PREM Hospitality has been supporting Beyond the Moon for 14 years and in that time we are delighted to have has raised over €200,000 to send 44 families on the holiday of a lifetime.

 

For items that have been misplaced during your stay, the property lost and found will assist you. contact the property directly for assistance. 

You can find the Check-In and Check-Out times under the Hotel Details section of their website. 
Requests for Early Check-In or Late Check-Out are based on availability. If we are unable to accommodate your request, the Front Desk can store your luggage.

Several of our properties welcome pets through their doors. You can contact the property directly to make arrangements for your stay.

Additional charges may apply. 

Our property pages display their accessibility rating, enabling guests to view facilities such as elevators, wider doors, braille letters on buttons, alarm cords, TV subtitles and many more. 

Each property page displays Google reviews from real guests. We invite you to write a review of our properties after your stay - we love hearing from you.

Yes, many of our hotel venues specialise in hosting weddings. If you are looking for an ideal venuae for your special day, view our wedding properties here. 

Several PREM Hospitality properties have parking facilities. Visit the property page directly for individualised information.

Additional charges may apply. 

While making your reservation, many properties have enhancements to personalize your stay. If you require additional requests, contact the property directly and our friendly teams will assist you. 

Many of our properties serve delicious food and drinks and can be ordered in the restaurant, bar or through room-service. Individual property facilities are listed on each property page.

We love to hear from you! Contact us directly through our contact page here

Several of our properties are self-catering, allowing guests to make a home-cooked meal while on the road. All our self-catering properties can be found here

Yes, we do. Simply scroll to the footer of any page on our website and enter your email address to be the first to hear about our latest offers. 

PREM Hospitality properties include individually branded properties in addition to brands such as PREMIER SUITES, Aspect Hotels, Leopold Hotels, ibis, Holiday Inn, Hotel Indigo and Mercure Hotels.

PREM Hospitality has headquarters based in Ireland, Belgium and the United Kingdom. 

All our properties offer non-smoking rooms. 

Yes, PREM Hospitality is on Instagram. Follow us here

Yes, you can like the PREM Hospitality Facebook page here

Yes, connect with the PREM Hospitality LinkedIn page here

All vacancies and career opportunities are listed here.

Yes, each property page has a gallery of property rooms, amenities and facilities. 

Room rates vary by date and by the number of occupying guests. To accommodate more guests, you need to change your reservation directly with the property. You will be notified of any additional charges prior to confirming your updated reservation.

Simply show your gift card information to the Front Desk upon your arrival. Your gift card will be debited for the cost of your stay. 

PREM Hospitality gift cards can be redeemed for any product or service throughout our properties. Choose a meal, spa break, accommodation or round of golf - the choice is yours.