Frequently Asked Questions
For PREM Hospitality Hotels
We're happy to help
A few frequently asked questions
We are an international management hotel group operating in over 38 hotels, in 27 locations across Europe.
By booking direct, you are guaranteed the best rate per night, complimentary welcome gift, no deposit needed, free cancellation and access to a free guest loyalty club.
We have properties throughout Ireland, United Kingdom, Belgium and The Netherlands. Discover all our locations here.
Our teams strive for excellence in all that we do, ensuring that you will have a welcoming experience in all our properties. No property is the same, meaning that all our destinations are unique and can create an individual experience for all our guests.
Yes, we have a selection of loyalty programmes for our properties including Le Club, Accor Hotels, IHG Rewards Club, Small Luxury Hotels and Rewards From Us To You
our loyalty schemes are listed here.
Simply select the reward you would like to redeem and request here.
Each time you earn points, you will receive an email notification confirming your balance. Should you loose this email, please contact us and we can check it for you!
Yes, you can purchase vouchers for all our properties here.
Reservations can be made here for all our properties. Remember to book direct on this website to get your best rate guarantee!
Yes, you can book any of our properties through this website. See our destinations here and follow through to the booking engine.
Yes, we do. See here.
No, we are not an Online Travel Agent. The properties on our site are either owned or managed by PREM Hospitality. We are not a third-party site.
We have launched ‘Stay Safe with PREM Hospitality’ – ensuring that our teams and guests stay safe through implementing social distancing, additional hygiene measures and training. Read our full policy here.
Yes, we have a selection of properties throughout Ireland, including serviced apartments, spa retreats, city hotels and golf resorts. Discover all our Irish hotels here.
Yes, we have serviced apartments and hotels throughout England and Scotland, all in central locations. Find all our UK destinations here.
Yes, located from the Belgian coastline to the Belgian capital, you can find PREM Hospitality hotels and serviced apartments throughout Belgium, each offering something unique, modern and elegant. See all our Belgian offerings here.
Yes, we have serviced apartments and hotels in the Netherlands. A warm welcome is waiting for you, please see here.
Yes, a credit card is required for all online reservations. This guarantees your hotel or serviced apartment until your arrival date. Depending on the booking options you select, your credit card may be charged at the time of booking, or upon your arrival at the property.
If you need to amend or cancel an upcoming reservation, please contact the property you have a reservation with directly.
Our cancellation policy varies depending on your selected location. Please review the policies of each individual hotel when confirming your travel reservation during the online reservation process.
Please insert your promotional code when prompted to do so in the promotional code box when making your reservation.
If you require receipts or have a billing enquiry, please contact the departed property directly who will be able to assist you with your requirements.
If a reservation has already been made and needs to be modified, please contact the property directly who will be able to assist you.
Property contact information is on each property listing. A full list of our properties can be found here.