PREM Hospitality is an international hotel management company operating 38 properties across Europe. You can see our list of hotels and serviced apartments here.
Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene in our properties, we have implemented additional measures in response to COVID-19. These measures are in place to mitigate any potential risks and follow the recommended guidelines from health authorities and are under ongoing review.
As COVID-19 continues to impact the global community, we would like to keep you informed about the procedures and protocols we have introduced within PREM Hospitality properties. Based on guidance from local authorities and The World Health Organisation, we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. Please read on to see what we are doing and how our properties can offer a safe environment for guests.
Sincerest thank you for your co-operation during this challenging time and your support of PREM Hospitality.
If you have any further questions, please get in touch.
The PREM Hospitality Team
Are you accepting new bookings?
We are providing a service across Ireland, the UK and Continental Europe. In line with advice from health authorities and government, our properties are accepting bookings from both leisure and essential workers.
If you need further information on our properties or to make a reservation, please visit our contact page.
Properties are offering preferential rates to all essential workers during this time.
Are any of your properties closed?
We have temporarily closed a number of our properties in light of current circumstances, including:
- IMI Residence, Dublin, Ireland
- PREMIER SUITES PLUS Bristol Cabot Circus, United Kingdom (reopening July 4th)
- Leopold Hotel Sheffield, United Kingdom (reopening July 4th)
- Hotel Ingido Antwerp – City Centre, Belgium
- Holiday Inn Brussels Schuman, Belgium
What measures have been implemented to protect your staff and guests?
We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for its guests as well as our own team. We are committed to playing our part in trying to prevent COVID-19 from escalating. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and COVOD-19.
While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:
- PPE worn as necessary
- Plexiglass protection screen at reception
- Signage and floor markings to observe social distancing guidelines
- Express check-out available
- Reduced contact at check-in, so face-to-face contact with our staff can be avoided
- We’ll give you the elbow rather than a handshake
- Contactless payment is preferred
- Revised approach to service operations adhering to FSAI, WHO and HSE guidelines
- Our seating plans have been modified to adhere to social distancing measures
- Call and Collect options available for in-room dining
- Contactless payment is preferred
- We have paused our refillable cup and water bottle initiatives to help avoid contamination
- Sufficient supply of hand sanitisers and/or anti-bacterial wipes and paper towels in public areas
- Posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
- Additional tissues available in public areas
- Property linen washed on a higher temperature
- We have identified all common touch points and have implemented a thorough sanitisation of these points using products which are effective in killing the virus
- Extra public area staff have been rostered to ensure regular sanitising of commonly touched surfaces
- We are committed to providing the additional manpower required to implement best practice procedures
- We encourage guests to pre-pay for their stay
- We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door, available upon request
- Our robust cleaning processes are further enhanced by new disinfecting technologies to ensure your room is sanitised before entry
- Our team has received Return to Work Safety Protocol Training and are fully briefed on government guidelines pertaining to hygiene and social distancing
- Continuous review of government directives will result in additional training as required
- As government guidelines are updated we will review and revise training as necessary
- Our internal communications platforms are ensuring efficient flow of protocols and updates
- We have circulated health authority guidelines on personal hygiene and travel arrangements to all employees
- Comprehensive employee communications policy to ensure reliable, up-to-date information is communicated to employees and to clarify procedures and policies around mitigating the risks associated with COVID-19
We are committed to playing our part in trying to prevent COVID-19 from escalating. We ask that our customers do the same and follow the health authority and government guidelines regarding personal hygiene and COVID-19.
I have an upcoming reservation with you, what should I do?
We are no longer accepting leisure bookings or non-essential worker bookings. We are only accepting bookings from essential workers or displaced travellers.
If you have a reservation and you are not able to travel, please contact us to reschedule or cancel your booking now.
How can I cancel my booking?
If you have an existing reservation and need assistance in rescheduling or cancelling your reservation, please send us an e-mail or telephone with your request and we will contact you as soon as possible.
We recommend that guests who have booked through an online platform, travel agencies or other third-party providers contact their booking provider for further assistance.
What are you doing if a guest of staff member becomes unwell?
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work.
Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs. We ask any guest who is feeling unwell to telephone Front Desk and inform them.
If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. groceries, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask.
Each of our properties has a full list of protocols to follow should a colleague or guest become ill.
Symptoms to look out for include:
- A cough
- Shortness of breath
- Breathing difficulties
- Fever (high temperature)
Consider the following advice on how to protect yourself from COVID-19 infection.
Wash hands properly and regularly:
Before and after eating or drinking
After going to the toilet, nose blowing, sneezing or coughing
After cleaning procedures, handling waste and waste bins
After handling contaminated (dirty) items
Whenever hands become visibly dirty
If in contact with a sick person, especially those with respiratory symptoms
Cover mouth when coughing and sneezing:
Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
Place used tissues into a sealed bin – wash your hands
Avoid touching your eyes, nose or mouth if your hands are not clean
Review travel guidance from your own country’s Department of Foreign Affairs and the Irish Department of Foreign Affairs
We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.
We continue to closely follow any developments, measures and regulations regarding COVID-19 and we are committed to inform our employees and guests as best as possible.
This information has been developed based on health organisation and government guidelines and does not constitute legal advice and is purely for guidance.